Booking and payment: FAQ
Enquiry, confirmation and payment.
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Enquiry, confirmation and payment. 40 questions and answers for visitors to Bihać and the Una river.
How do I book accommodation in Bihać with you?
On apartmanibihac.com you choose a property, enter your arrival and departure dates and the number of guests, and send an enquiry. The owner confirms whether the dates are free, and you get a reply within 12 hours, with a confirmation email showing the total price. You pay in cash on arrival; whether a deposit is needed depends on the rules of each property. If you prefer, you can pay an advance and get a discount; the amount and payment method are agreed when your enquiry is confirmed.
How do I send an enquiry for an apartment?
You send an enquiry through the form on the property's page at apartmanibihac.com: enter your name, email, mobile number, dates and number of guests; a message is optional. The enquiry is free and non-binding. If you prefer, you can also send us your dates on WhatsApp or Viber +387 61 591 320, in English or German.
How quickly do you reply to enquiries?
We reply to enquiries within 12 hours, and usually sooner. In that time the property owner checks and confirms whether your dates are available. The confirmation with the total price is sent to you by email, and you pay for your stay in cash on arrival. For urgent enquiries, message us on WhatsApp or Viber +387 61 591 320.
Is an enquiry the same as a booking?
No, an enquiry is not yet a booking but a request for the owner to confirm that the dates are free. Once the owner confirms, you receive an email with the total price and the booking is agreed. You pay in cash on arrival; whether a deposit is needed depends on the rules of each property. If you like, you can pay an advance and get a discount; the amount and payment method are agreed when your enquiry is confirmed.
Do you charge a booking fee?
No, there is no booking fee for reservations through apartmanibihac.com. You book directly with the owner, with no commission to a middleman, so the price is usually lower too. You only pay for the accommodation, in cash on arrival. That is how you get a whole apartment of up to 100 m² from just 25 €, or 50 KM, per night.
Do I need to pay a deposit?
Most properties are paid in cash on arrival; whether a deposit is needed depends on the rules of each property. If you wish, you can pay an advance and receive a discount on the price. The discount and payment method are agreed when your enquiry is confirmed, so you know exactly where you stand before you arrive.
When do I pay for the accommodation?
You pay in cash on arrival, when you collect the keys, not in advance. Your booking is agreed once the owner confirms the dates by email. If it suits you, you can pay an advance for a discount, and the details are agreed when your enquiry is confirmed. For any questions, message us on WhatsApp or Viber +387 61 591 320.
Can I pay in advance?
Yes, although it is not compulsory. The standard way to pay is in cash on arrival, and guests who prefer to pay an advance receive a discount. The discount and payment method are agreed when your enquiry is confirmed, so mention it in your message if you are interested. Never make a payment based on instructions that do not come from us.
How do I pay for the accommodation?
You pay in cash on arrival, directly to the property owner. So have cash ready, in euros or marks as agreed with the owner. If you have paid an advance, you only pay the balance on arrival. The total amount is shown in your confirmation email, so you know it in advance. Bed linen and final cleaning are already included in the price.
Can I pay in euros?
Prices on apartmanibihac.com are shown in euros, and you pay for your stay in cash on arrival. Whether you pay in euros or convertible marks will be confirmed by the owner in reply to your enquiry. The exchange rate is fixed: 1 euro is worth about 1.96 KM. If you pay in euros, bring smaller notes.
Is it safe to pay an advance?
An advance is not compulsory, as accommodation is normally paid in cash on arrival. If you want to pay one for the discount, we agree the payment method directly with you when your enquiry is confirmed. Never pay into an account sent to you by someone else claiming to act for us. If in doubt, check with us on WhatsApp +387 61 591 320.
Who do you share my personal data with?
We use your name, email and mobile number only to process your enquiry and booking. We share them only with the owner of the property you are staying at, once the owner confirms the booking. We do not sell your data or pass it on to any third party. To have your data deleted, email us at apartmaniubihacu@gmail.com.
When do I get the address of the accommodation?
You receive the exact address and the owner's contact details by email once the owner confirms your booking. Before that, the website shows the area and a description of the location, for example Bihać town centre, Lohovo, Pritoka or Grmuša. After that, you arrange your arrival and keys directly with the owner. Check-in is from 12:00.
Can I cancel my booking?
Yes, you can cancel, and the cancellation terms are shown with the enquiry on the website and in your confirmation email. As you pay in cash on arrival with no compulsory deposit, it helps us most if you cancel as early as possible. To cancel, contact us by email at apartmaniubihacu@gmail.com or on WhatsApp +387 61 591 320.
Do I get my advance back if I cancel?
If you have paid an advance, the refund terms for cancellation are agreed together with the advance when your enquiry is confirmed, so you know them before you pay. If you have not paid an advance and are paying cash on arrival, there is nothing to refund. If your plans change, let us know as soon as possible and we will try to find you other dates.
Can I change the dates of my booking?
You can change your dates if the property is free on the new dates and the owner agrees. Let us know as early as possible on WhatsApp or Viber +387 61 591 320 or by email, and we will check availability. The sooner you tell us, the better the chance that the new dates will be free.
Can I change the number of guests after booking?
Yes, you can change the number of guests if the property's capacity allows it, and the price may be adjusted. Each property has a maximum number of guests, for example up to 4 at Apartman Hari or up to 20 at Villa Mekić 2. Let us know about the change before you arrive. If there are more of you than the property sleeps, we will suggest a larger one.
Why book direct instead of through Booking.com?
When you book directly on apartmanibihac.com, there is no commission to the big platforms, so the owner can offer you a better price. You deal with people who know the property and Bihać, and you get a reply within 12 hours. A whole apartment of up to 100 m² costs from just 25 €, or 50 KM, per night with us.
Is it cheaper to book with you than on Booking.com?
Booking direct is usually cheaper, because the owner does not pay a commission to a platform and can pass some of that saving on to you. Prices depend on the property and season, ranging from 25 to 100 € per night for the whole property. Compare the price for your dates on apartmanibihac.com.
Is the price per person or for the whole apartment?
Our prices are per night for the whole property, not per person. That is why you can get a whole apartment of up to 100 m² from 25 €, or 50 KM, per night, roughly what a single room usually costs in Bihać. The more of you there are, the lower the price per person.
What is included in the price?
The price includes the whole property with the facilities listed in its description, usually including parking and Wi-Fi, as well as bed linen and final cleaning. The tourist tax, if not already included, is paid according to Una-Sana Canton rules, and this is stated in your confirmation. Extra services, such as rafting or transport, are arranged separately.
Will I get a booking confirmation?
Yes, you receive a booking confirmation by email once the owner confirms your dates. It shows the dates, the property, the total price and the cancellation terms, and you pay in cash on arrival. Keep the confirmation and show it if asked at the border. It is sent to the email address you entered in your enquiry, so check your spam folder too.
Can I get an invoice for my stay?
If you need an invoice, for example for your company or travel expenses, mention it in your enquiry before your dates are confirmed. Whether an invoice can be issued, and what details it shows, depends on the property and owner, so we check this in advance. If you pay an advance, the payment receipt is arranged together with the payment. For questions about invoices, email apartmaniubihacu@gmail.com.
Is there a minimum stay?
The minimum number of nights depends on the property and the season, and in summer it is longer at some houses on the Una than out of season. If your dates do not meet the minimum, the form on the website will let you know. For short stays, a free apartment in Bihać town centre is easiest to find.
Can I book just one night?
One-night stays are usually possible at our apartments in Bihać, especially outside the main season. Some houses on the Una require a longer stay in summer. Send an enquiry for your dates at apartmanibihac.com; the form shows the minimum number of nights for that property straight away.
How do I know if an apartment is available for my dates?
Each property's page on apartmanibihac.com has an availability calendar, so you can see booked dates straight away. The calendars can be synced with Booking.com and Airbnb to avoid double bookings. Final confirmation still comes from the owner after your enquiry, within 12 hours.
What if I arrive late in the evening?
A late arrival is no problem if you let us know in advance, in your enquiry or to the owner after confirmation. Your host will wait for you or arrange another way to hand over the keys. If you are delayed further than expected by the border or the journey, contact us on WhatsApp or Viber +387 61 591 320.
What if I arrive early in the morning?
Check-in is normally from 12:00. Earlier check-in depends on whether the property is free the night before you arrive, so put your arrival time in your enquiry and we will check with the owner. If it is not possible, you can often leave your luggage and go for a coffee by the Una until midday.
How can I contact you?
The quickest way to reach us is on WhatsApp or Viber +387 61 591 320, and our email is apartmaniubihacu@gmail.com. For a specific property and dates, it is best to use the form on apartmanibihac.com, as it goes straight to the owner. We speak English and German as well as Bosnian, and we reply within 12 hours.
Can I book via WhatsApp?
Yes, you can send your dates, number of guests and the property you are interested in to WhatsApp or Viber +387 61 591 320, and we will check availability. For the formal confirmation we will point you to the enquiry form on the website or fill it in for you. That way both you and the owner have all the details by email, and you pay in cash on arrival.
What if the owner cannot confirm my dates?
If the dates are not available, you will be notified and you pay nothing. Send an enquiry for another property or tell us on WhatsApp +387 61 591 320 what you are looking for, and we will suggest available accommodation of a similar size. We have 19 properties in Bihać and along the Una.
Is your website safe for booking?
Yes, apartmanibihac.com is the website of Apartmani & Vikendice Bihać, whose Facebook page has around 139,000 followers and 9,362 reviews, with 100 % recommending us. Every enquiry goes directly to the owner, and you pay in cash on arrival, so you do not have to pay anything in advance. To check, you can always call or message us on +387 61 591 320.
How can I spot a fake accommodation offer in Bihać?
Be careful if someone asks you to pay the full amount in advance, into a private account abroad or via unfamiliar links. With us, you pay in cash on arrival, and an advance is only a voluntary option with a discount, agreed with us after the owner has confirmed. If you receive a suspicious message in our name, check with us on WhatsApp +387 61 591 320.
Can I book on behalf of someone else?
Yes, you can book for friends or relatives, but put the name and mobile number of the person arriving in the enquiry. On arrival, the host needs identity documents for all guests to register the stay. Accommodation is paid in cash on arrival, and the confirmation is sent to the email address you enter in the enquiry.
Do you offer a discount for longer stays?
For longer stays, for example a week or more, many owners offer a better price. Put your exact dates in the enquiry and ask about a discount, and the owner will reply when confirming. Outside July and August prices are usually lower too. Apartments with a kitchen and washing machine are practical for longer stays.
When should I book accommodation for the summer?
For July and August it is best to book several weeks or months in advance, especially the houses on the Una and properties for larger groups. Vila Enio with its pool and large villas such as Villa Mekić 2 fill up quickly in summer. Out of season, you can often find somewhere free just a few days ahead.
Can I book last minute?
Yes, if the property is free, you can book for the same day or the next day. The quickest way is to message us on WhatsApp or Viber +387 61 591 320, so we can check availability with the owner straight away. You do not need to pay anything in advance, as accommodation is paid in cash on arrival. Out of season, a free apartment is easiest to find in Bihać town centre.
Do groups have to pay in advance?
Groups also usually pay in cash on arrival; whether a deposit is needed depends on the property. If you want extra security and a discount, you can pay an advance, and the amount and method are agreed when your enquiry is confirmed. For groups of 10 or more, give the exact number of people and say whether you need separate beds; you can also get a rafting offer together with the accommodation.
Can I pay for rafting and accommodation together?
You can arrange accommodation and rafting with Una Olympic Rafting in the same enquiry and receive a combined offer. Accommodation is paid in cash on arrival, and the payment method for rafting is stated in the offer. In your message, give the number of people and your preferred rafting day. Bed linen and final cleaning are included in the accommodation price.
Is there an extra cleaning fee?
No, final cleaning and bed linen are included in the price, so you do not pay for them separately. Any other items, such as the tourist tax, are listed by the owner in the confirmation together with the total price, so you know them in advance. There is no booking fee either, as you book directly with the owner.
All FAQ topics · A whole apartment in Bihać or a house on the Una from €25 per night: send an enquiry on the website or message us on WhatsApp. We speak English.